Refund Policy
At Paletten Marek GmbH, customer satisfaction is our top priority. We strive to ensure that all our products meet the highest standards of quality.
1. Eligibility for Refunds:
Refunds are available for products that are damaged, defective, or not as described.
Claims must be made within 7 days of receiving the product.
2. How to Request a Refund:
Contact our customer service team via email at info@palletenmarekgmbh.de or WhatsApp/Call at +49 176 74902996.
Provide your order number, details of the issue, and photos if applicable.
3. Refund Process:
Once your request is approved, you will receive instructions for returning the product if necessary.
Refunds will be processed within 7–10 business days after the returned product is received or the claim is verified.
Refunds will be made via the original payment method.
4. Non-Refundable Items:
Products damaged due to improper handling after delivery.
Customized or made-to-order pallets (unless defective or damaged during delivery).
5. Contact Us:
For any questions regarding refunds or returns, please reach out to our team at info@palletenmarekgmbh.de or +49 176 74902996.
